Frequently Asked Questions

What is in the Deluxe Box?

The Home Detox Box is a bi-monthly subscription box containing toxin-free and cruelty-free products focussed on the home, self-care, and eco-friendly lifestyle products. Items may include safe house cleaners, skin care, hair care, dental care, eco-friendly alternatives to plastics, or essential oils. Items always retail for a total minimum of $70+. 

What is in the Mini?

The Mini is also a bi-monthly subscription box containing toxin-free and cruelty-free products, but is specific to beauty products.  This includes items for skin, hair, and nails. Items always retail for a total minimum of $50+.

Can I purchase a subscription as a gift?

Yes! You can prepay for subscription boxes and specify it is a gift at checkout. We'll even include your personalized message in the box!

Can I personalize items in my box?

At times we may have options for subscribers to personalize items in their Mini in order to customize products that work best for them. For months when that is applicable, you will receive an email with a survey for you to complete by the timeline given in the survey email. Please make sure emails from info@thehomedetoxbox.com do not go to spam.

When will my box be shipped?

Subscriptions

Boxes are shipped the first week of the month, every other month depending on your renewal date. Orders placed before the last day of the month will receive a next-month shipment. Orders placed after the last day of the month will receive a box in the following month's shipment. For renewals, your next box will ship two months later, as this is a bi-monthly subscription box.

Example: Orders placed by November 30th will receive box shipped December 1st. 


One-Time Products

Single items not part of a subscription box ship within 24 hours.

When will I be billed?

Your renewal date is the 11th of the month, every other month, prior to your shipment month. 

Can I return items in my box?

All HOME DETOX BOX subscription box sales are final. If there is an error in your shipment, or an item in the box arrives damaged, please contact us so we can make it right! Please email us at info@thehomedetoxbox.com.

Do you offer international delivery?

We offer international shipping to Canada. Shipping to other countries is not available at this time. 

Cancellations

Need a break? You can pause your subscription by visiting your account. If you do need to cancel, you can do so at anytime. We do appreciate your feedback! Please email us at info@thehomedetoxbox.com to share your reason for cancelling. We appreciate hearing from you!

What are your terms and conditions?

You can view our terms of use here.

What is your privacy policy?

View our privacy policy here.

I still have questions.

Please contact us!

info@thehomedetoxbox.com

Subscribe now and start on your journey toward toxin-free living!